Get in touch
Questions about an order, sizing or an exchange? Send us a message and we'll respond within 24 hours.
Email us
care@kurtiwali.store
Call us
+91 9057245436
Chat with us
Visit us
Ring Road, Jaipur,
Rajasthan 302020, India
Support hours
Mon–Sat, 10am – 7pm IST
Frequently asked questions
We offer XS to XXL across most styles, with detailed size charts on every product page. If you're between sizes, we recommend sizing up for a relaxed fit.
We follow a no-returns, exchange-only policy. You can request a size or product exchange within 7 days of delivery for unused items with tags intact. See our Exchange Policy for details.
Orders are dispatched within 24–48 hours and typically delivered in 3–7 business days depending on your location. You'll receive tracking details over SMS and email.
Yes! COD is available across India on most pin codes. You can also pay securely online via UPI, cards and netbanking through Cashfree.
Care instructions are printed on each product page and label. As a rule, we recommend a gentle cold machine wash or dry cleaning for embroidered and silk-blend pieces.
We photograph every product in natural light and colour-correct carefully. Slight variation may occur due to screen settings, but we work hard to keep it minimal.