Please note: We offer exchange only. We do not accept returns for refunds. Do check the size chart before ordering — our team is happy to help you choose.
Exchange window
You can request an exchange within 7 days of delivery, for a different size or a different product of equal or higher value (you pay the difference, if any).
Conditions for exchange
- The item must be unused, unwashed and undamaged.
- Original tags and packaging must be intact.
- Proof of purchase (order number) is required.
Items not eligible for exchange
- Items marked as “Final Sale” or bought during clearance.
- Items that are washed, worn, altered or damaged after delivery.
- Innerwear and accessories, for hygiene reasons.
How to request an exchange
- Email us at care@kurtiwali.store or WhatsApp us with your order number and the reason for exchange.
- Our team will confirm eligibility and arrange a pickup or share return instructions.
- Once we receive and inspect the item, your exchange will be dispatched.
Damaged or wrong item?
If you received a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos, and we'll make it right at no extra cost.
Questions?
We're here to help — email care@kurtiwali.store or call +91 9057245436.